One person who
handles all of it.
Appointments, insurance, paperwork, finding help at home, and much more.Covered by Medicare.
You’ll be matched with a Pinebank Health Ally — a real person who gets to know you, focuses on what needs handling, responds when you reach out, and always keeps you in the loop.
Get startedSomeone’s already been down this trail.
A patient or family usually meets us somewhere unfamiliar, carrying more than anyone should carry alone.
What helps isn’t someone pointing the way from far off, it’s arriving at a trailhead and finding the way already marked. Someone came through here ahead of you and left signs.
The prior authorization. The four appointments in one week. The bill with a code nobody will explain. We get it — it’s confusing and overwhelming. Fortunately, we’ve been there, and we can help.
Just some of what a Health Ally can do
Finds the way
Providers, appointments, coordination across care teams, insurance problems.
Unlocks what's out there
Food, rides, housing, legal help, financial assistance. Benefits nobody told you about.
Helps with care at home
Safety and equipment, modifications, medication delivery, in-home support.
Holds up the family
Training, coaching, and taking things off the plate of whoever is carrying it.
One visit first. Then your Health Ally takes it from there.
First, you’ll have a short introductory visit with one of our doctors. It’s how we learn your history and what you’re dealing with. It doesn’t remove or replace any of your own doctors.
After that, you’ll be matched with a dedicated Pinebank Health Ally who will get to know you and work closely with you to meet your needs.
We’re ready to help.
Get startedPinebank maps it out for you
Once you’re set up, your Health Ally keeps a running list like this one — so you always know what’s happening, and whether anything needs you.
New task
Maria has received your request and is reviewing it. We’ll update the status once it’s been accepted.
Waiting on you
Please sign application for food assistance. Reach out to Maria if you have questions.
Waiting on someone else
Waiting on the cardiologist office. Maria will follow up with them Thursday if we haven’t heard back.
On the way
Contacted Dr. Gupta in Neurology, they will call you to set up an appointment.
Done
The prior auth came through. Nothing more from you.
What Pinebank isn’t
Pinebank starts with a visit with one of our physicians, who sets up your navigation services. We’re not your primary care doctor and we don’t replace your specialists.
Pinebank is not an emergency service. If something is urgent, please call 911.